Privacy Policy
This Privacy Policy explains how Cataleya collects, uses and protects your information when you use our website and services.
1. Information We Collect
We may collect personal and non-personal information in several ways.
- Name
- Email address
- Phone number
- Delivery address
- Billing information
- Order details
- Any other information you voluntarily provide during checkout, contact forms or account registration
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on site
- Referring websites
2. How We Use Your Information
- Processing and fulfilling flower orders
- Communicating regarding orders or customer service requests
- Sending promotional offers, newsletters or updates (opt-in only)
- Improving website functionality and user experience
- Analyzing trends and website usage
- Preventing fraudulent transactions
3. Sharing Your Information
We do not sell, rent or trade your personal information to third parties. Data may be shared with trusted third-party service providers, with government or legal authorities when required by law, and with affiliates or business partners. All third parties are required to maintain confidentiality.
4. Cookies & Tracking Technologies
We use cookies to improve your browsing experience, remember preferences and analyze traffic. You can disable cookies through your browser settings, though this may limit some functionality.
5. Data Security
We apply security measures including SSL encryption, PCI-compliant payment gateways and regular malware scans. However, no method of transmission over the internet is completely secure.
6. Your Rights
Depending on your location, you may access, correct or delete your personal data, withdraw consent, object to processing, or lodge a complaint. To exercise these rights, contact us at Cataleya.uae@gmail.com.
7. Third-Party Links
Our site may contain links to other websites. We are not responsible for the privacy practices of third-party websites.
8. Children's Privacy
Our services are not intended for anyone under 18. We do not knowingly collect information from children.
9. Changes to This Privacy Policy
We may update this policy from time to time. Continued use of the site indicates acceptance of any changes.